📍 General Orders (In-Stock Items)

 

There are absolutely no refunds for orders once they are placed. Please read over all policies before ordering.

Processing Time

• All in-stock orders are processed within 5-7 days (excluding weekends and holidays).

• Processing time refers to order preparation, not shipping time.
  

Shipping Time

• Once shipped, delivery time depends on the shipping method selected at checkout.

• Mochi Gel is not responsible for carrier delays once the package has been handed over.

Address Accuracy

• Customers are responsible for providing the correct shipping address.

• Orders sent to an incorrect address provided by the customer are not eligible for refunds or replacements.

Lost / Stolen/ Returned Packages

• Mochi Gel is not responsible for lost or stolen packages marked as “Delivered” by the carrier.

• Shipping protection is strongly recommended at checkout when available.

• **Returned packages are not eligible for a refund and will require a reshipment fee of $10 as a new label has to be purchased to ship again.

Mochi Gel Pre-Order Policy (IMPORTANT)

PLEASE READ BEFORE PURCHASING PRE-ORDER ITEMS

By purchasing a pre-order item, you acknowledge and agree to the following terms:

🛠 Production & Processing Time

• Pre-order items require 4-5 weeks total before shipment.

  • Up to 3 weeks for production

  • Up to 2 weeks for shipping to our facility and final fulfillment

  • After receiving the shipment we will begin processing orders immediately in the order they were made.

• These timeframes are estimates, not guarantees. Orders may come earlier, other than that the timeframe shown is accurate.

🚫 No Cancellations / No Refunds

• ALL PRE-ORDERS ARE FINAL SALE.

• Pre-orders cannot be canceled, refunded, or changed once placed.

• Chargebacks filed due to impatience, failure to read, or misunderstanding of pre-order timelines will be disputed with proof of agreement.
  

🕒 Shipping Updates

• Order status updates will be provided via email.

• Reaching out for order status before the 5-7 week window has passed does not expedite processing.

• When reaching out regarding shipping please keep all conversation professional and respectful.